Become a retailer
Slush Puppie is the first name that comes to mind when young and old alike hear the word slush. All other slush brands are virtually regarded as mere imitations of Slush Puppie. This is Slush Puppie’s main advantage over its rivals. It translates into “more sales” and satisfied consumers who keep coming back for their favorite slush.
Did you know that Slush Puppie Canada’s product line has expanded? It is a golden opportunity for you to increase your sales by offering complementary products such as JR’s Popcorn or Mini Puppie Cotton Candy.
What becoming a Slush Puppie Canada retailer means:
- Offering Canada’s best-known brand of slush;
- Benefitting from a growing customer base that naturally renews itself;
- Offering products that appeal to several generations;
- Accessing experts in slush sales and a team of trained technicians for maintenance and repairs;
- Joining forces with a company that shines through its community involvement.
Apply for membership
You are interested in offering our products in your establishment? Please complete this form. It will be a pleasure to send you all the information on our retailer programs. You can also contact us at 1 800 263-3853, extension 335.
Technical support
We are committed to helping you efficiently. If you have any questions about technical issues concerning your machines, please do not hesitate to contact us:
Technical and Repair form
If you need to have a machine repaired, please fill in the following form. We will be happy to contact you and to send you the information you need to have your machine repaired.
Machine Q&A
Questions and answers on the maintenance and repair on Slush Puppie machines.
F100 Stoelting Model
The following contains information to help you solve various problems you may encounter with your Slush Puppie machine.
If you are trying to pour Slush Puppie from the spout and it is liquid; make sure the top cup is spinning; make sure the “on/off” light is on; make sure the silver button is in brew and freeze mode for a minimum of one hour. If the machine still does not cool down, please contact us.
Is the machine switch on (power switch)? Is the electricity flowing properly in the socket where the machine is plugged in? If everything is working properly and the cup still does not turn, the machine may be frozen. Please contact us for technical support.
The rubber seal may need to be replaced. Please contact us.
The Stoelting F100 machine has a large freezing chamber. After switching on the machine, it can take up to 90 minutes for the Slush Puppie to reach the ideal consistency (keeping the pre-mixed cans in the fridge helps reduce the freezing time).
The 5:1 ratio is achieved by following the embossed instructions on all Slush Puppie gallons. An improperly diluted mix could cause the machine to malfunction and produce the wrong Slush Puppie recipe, resulting in customer dissatisfaction and lost profits.
Elmeco First-Class Model
Once installed and the internal timer programmed, Elmeco Slush Puppie machines should be ready for use. All they need is to be cleaned and refilled regularly. However, if they stop operating normally, here are a few steps to follow before getting in touch with the technical support service.
Is it just one bowl that does not freeze? If so, be sure to look at the digital display on the front, below each of the bowls, and check that all functions are on. (Select the snowflake option and set the intensity to 3. If the three bowls are still not freezing and the red light next to the main switch is on, the compressor may need to be reset. Please contact us).
Has someone inadvertently pressed the ON/Off button? Is the circuit breaker transferring power to the outlet?
It could be that condensation on the bowls generated by the difference in temperature is causing water to run into the trays. This might lead you to believe that the water is coming from the bowls, but it is probably condensation (if it is leaking from the white hole below each tray) and if it has a color shade, it’s probably coming from the bowls). Please contact us.
A sensor is not working properly and it must be replaced. Please contact us.
A thermostat is not working properly and it must be replaced. Please contact us.
There may have been a power shortage. You must turn off the machine by pressing the green “ON/OFF” button, wait 30 seconds and then switch it on again. If the problem persists, please contact us.
You need to remove the bowl cover that is making the noise and loosen the handle above the vertical screw. If the noise persists, please contact us.
You can turn off the faulty bowl. Press the button on which there is a coil, located on the bottom right-side of the screen.
This means that the machine is in the defrosting mode. Press the button on which there is a coil, located on the bottom right-side of the screen.
The 5:1 ratio is achieved by following the embossed instructions on all Slush Puppie gallons. An improperly diluted mix could cause the machine to malfunction and produce the wrong Slush Puppie recipe, resulting in customer dissatisfaction and lost profits.
Are you interested in purchasing a machine?
For more information about the machines, please fill out the Machine Information Request form.
Machine information request
Discover our machines
Explore the refreshing world of Slush Puppie, where innovative machines create colorful frozen drinks, offering a unique flavour experience.
