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Hero Boutique

Shipping and delivery policy

This policy applies to all orders placed through the Slush Puppie Canada online store.

Delivery Areas

We currently offer shipping across Canada.
Some remote regions may result in:

  • additional delivery delays
  • additional shipping fees

Order Processing Time

Orders are generally processed within 3 to 5 business days following payment confirmation.
During periods of high demand (promotions, holiday seasons, or seasonal events), processing times may be slightly longer.

Delivery Times

Delivery times vary depending on the destination and the carrier.
In general:

  • Quebec and Ontario: 3 to 5 business days
  • Other provinces: 7 to 15 business days

These timelines are estimates and may vary depending on weather conditions or carrier delays.

Shipping Fees

Shipping fees are fixed at the amount indicated and are subject to change.

Lost or Damaged Parcels

  • If your parcel arrives damaged (unusable) or is not delivered within a reasonable timeframe, please contact our customer service.
    We will work with the carrier to find an appropriate solution.

Terms and Conditions of Sale

These terms govern the use of the Slush Puppie Canada online store and the purchase of products by consumers.

Acceptance of Terms

By making a purchase on our website, you agree to these Terms and Conditions of Sale.

Products

We strive to present products and their descriptions as accurately as possible. However:

  • images are for illustrative purposes only
  • minor variations in color or packaging may occur

Pricing

All prices displayed on the website are in Canadian dollars (CAD).
Applicable taxes will be added at checkout in accordance with current tax laws.
Prices are subject to change without notice.

Payment

Payments must be made at the time of ordering using the payment methods available on the online store.
An order is considered confirmed only once payment has been received.

Product Availability

Despite our efforts to maintain accurate inventory, a product may occasionally become unavailable after an order is placed.
In such cases, we will contact the customer to offer:

  • a replacement
  • store credit
  • a refund

Limitation of Liability

To the extent permitted by law, **Slush Puppie Canada shall not be held liable for any indirect or consequential damages arising from the use of its products or website.