EQUIPMENT MAINTENANCE AND REPAIR

MACHINE OPERATION

The following contains information on how to resolve various issues you may be experiencing with your Slush Puppie machine. If the issue you are having is not covered, feel free to contact us.

CONTACT US

To obtain further help or information, please call us at 1-800-263-3853 or send an e-mail at slush@slush-puppie.com.

ELMECO FIRST CLASS SLUSH PUPPIE MACHINE

The Elmeco Slush Puppie machines, once installed and set on the internal timer, should operate without any other extra involvement, other than cleaning and filling as required. However, if it should stop operating normally, here are a few steps to take before calling for service:

The machine is not freezing: Is one bowl not freezing? If so, look at the digital display at the front below each bowl and identify if all the settings are right. (The digital indicators should be set on the snowflake and the intensity level on 3. If all three bowls are not freezing and the red light is on next to the main power switch, there may be a need to reset the compressor. Call in for service).
Nothing is turning and the machine is not freezing: Has anyone turned the green on-off switch by mistake? Has the breaker bringing current to the electrical plug been checked?
The machine is leaking: Often, condensation on the bowls from the difference in temperature, will generate water to seep down and run into each tray. It may even appear that the machine is leaking from the bowl, but unless it comes out colored from the white hole (above each tray), it is most probably condensation.
Digital display is flashing “1’’ on one of the bowls: There is a malfunctioning sensor that needs to be changed. Call in for service.
Digital display is flashing ‘‘2’’ on one of the bowls: There is a thermostat malfunctioning that needs to be changed. Call in for service.
Digital display is flashing “8” on all bowls: There was possibly a power outage; turn machine off with green on-off switch, wait 30 seconds and turn back on. If the problem persists, call in for service.
The machine (one of the bowls) is making a “squeaking” noise: Remove the cover off the noisy bowl and loosen the knob sitting on top of the vertical auger. If the noise persists, call in for service.
Should you have any problem with any one bowl and while waiting for service: In most cases, you will be able to turn-off the defective bowl, individually, by pressing the “swirly button” on the right bottom of the digital display.
The digital display shows a “d” instead of a number: It means that the machine is on “defrost mode” and that the internal timer needs resetting. Call in for service.
Make sure that proper mixing procedure are followed: 5:1 ratio is reached by following the lines embossed on all Slush Puppie containers. A “weak mixture” will damage the unit and not provide the ultimate Slush Puppie recipe, for maximal benefits and consumer satisfaction.

SLUSH PUPPIE F100 STOELTING MACHINE

The machine is not freezing: If, when trying to draw slush from the spout, it comes out liquid; ensure that the rotating cup is turning; ensure that the power switch is on; ensure that the silver switch has been on steering and freezing for a minimum of one hour. If still not freezing after these verifications, call in for service.
The rotating cup is not turning: Is the machine turned on (power switch)? Is there power to the circuit where the machine is plugged-in? If so and still not turning, the machine may be frozen-up and needing servicing. Call in for service and instructions.
The machine is leaking from the spout: The rubber seal may need replacement, call in for service.
The machine is not freezing fast enough: The Stoelting F100 has a big chamber to freeze after being turned-on and may take up to 90 minutes to reach proper texture. (Keep pre-mixed jugs refrigerated help reduce the freezing time.
Make sure that proper mixing procedures are followed: 5:1 ratio is reached by following the lines embossed on all Slush Puppie containers. A “weak” mixture will damage the unit and not provide the ultimate Slush Puppie recipe, for maximal benefits and consumer satisfaction.

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Slush Puppie Canada

1 800 263-3853

slush@slush-puppie.com